TOPdesk
In my last article, I explained how you could create your own card report using the Events module. You can open this card report in Microsoft Word to supplement or print it. In this article, I will discuss how you can create a calendar file in TOPdesk in more or less the same way. A recipient can use a calendar file to copy an appointment with detailed information to their calendar, such as a meeting including the room that has been reserved.
From TOPdesk 4.4, the Event Management module enables you to use data from linked cards. With the addition of lists, you can email or print a list of all objects linked to an employee, or a list of reserved services and facilities linked to a reservation.
TOPdesk 4.4 is designed to make your job as care-free as possible, whether you need to reserve a meeting room or help a new employee get started. Working together with other departments is now even easier. In this article, we will highlight the changes to the Reservations and Change Management modules.
Implementing a CAFM (Computer Aided Facility Management) system in your organization can cause the facilities department to have less face-to-face contact with the internal customer.
Using data that has already been entered in other systems by colleagues or suppliers can prevent double entry and inconsistencies. You can import such data automatically into TOPdesk, and link it to data that has already been registered in TOPdesk. Such data is highly useful for day-to-day processes and reports.
Would you like to maximize your service desk's efficiency? Using the telephone integration feature, you can identify callers automatically and view their personal contact details.
To be able to work regardless of time and location, individuals often have access to information systems away from their workplace, usually via the internet. They often use the same login details for all these websites and applications, which can lead to unsecured situations. In this article, you’ll learn about how you can secure your information with passwords and the TOPdesk login mechanism, and protect confidential data with helpful settings.
TOPdesk’s range of software products is easy to integrate, and we are continually forming new and resourceful links between our software and other tools on the market. In the previous edition of TOPdesk Magazine, we discussed a number of these integration possibilities in TOPdesk Plus Part 1. In this edition, we will continue this discussion, and examine the link between TOPdesk and Integrated Service Management, the Performance Monitor and the SAP Solution Manager.
Since the release of TOPdesk 4.2, a 64-bit version has been made available. That sounds interesting enough, but there appear to be a few questions on the subject. How does it differ from the 32-bit version? Is it faster? Is it worth switching over? Do you have to comply with certain conditions? This article will address a number of these questions.
Maybe you had to organize everything yourself on your first day of work, or were asked to perform a last-minute installation on a laptop that had to be taken to a meeting that very afternoon? Organizing all the necessities for a new employee is a challenging task.
Organizations that work with multiple departments in one TOPdesk database tend to have specific wishes. As consultants, we often hear that clients wish to be able to make a call (or incident) for a specific operator group in the Self Service Desk. Callers are then able to create a call directly for the IT or Facilities department. In this article, you will find out all about how easy this is to set up.
“I’ve bought a new car!” he announced with pride. “Oh, great! What kind then?” was of course my first response. “I don’t know. One with four wheels that’ll help me get to work and back, and to the supermarket.”
Quickly resetting passwords or answering user questions – it’s these kinds of simple tasks that take up much of a service desk employee’s time. And because it usually takes more time to log these incidents than it does to complete them, such tasks are often not even registered. As understandable as this may be, valuable information is often lost as a result.
The end of a long and intensive implementation is in sight and the IT manager, service desk staff and TOPdesk consultants are wiping the drops of sweat from their brows. The only thing left to do now is actually begin working with the application. In many cases, this involves callers logging their own calls in the Self Service Desk. Yet the telephone continues to ring and colleagues keep dropping by with requests to fix this and that. This wasn’t part of the original plan!
Patrick Mackaaij is the team leader of one of our consultancy teams. When visiting clients, he noticed that many of them could get more out their TOPdesk application. Putting the free Mail import module to use is a good example, as it can save you a lot of time. The only investment is one hour of installation time.
The HauptServiceCenter, a division of McDonald’s Germany, is located in Munich. From there, a team of approximately forty employees maintains the IT infrastructure of the fast food giant, which, at the time of publication, encompasses 1,346 restaurants nationwide. The IT Service & Support department has been using TOPdesk since April 2008. Raik Müller, IT Manager, is enthusiastic about the application.
As a sensible facilities manager, you want to keep your property in a good state of repair. That requires some careful planning and decision-making: just how often should your buildings be inspected for structural abnormalities? How often should the interior and exterior be painted? TOPdesk will help you find answers to these questions.
On 18 June, TOPdesk Netherlands organized the eighth edition of the Symposium. Back in the day, it was a meeting of around twenty clients in the assembly hall of Delft University, but has now expanded into a full-scale service management event for 800 visitors.
TOPdesk software automates the knowledge intensive processes that are present not only in IT and facilities departments but those that can be found in HR departments as well. Living up to the motto ‘Practice what you preach,’ the HR team at TOPdesk has been using TOPdesk software to improve the quality of their services for the last few years. For this article, we talked to our own HR team to see how their processes have been streamlined by the introduction of TOPdesk.
TOPdesk software is mainly comprised of Incident Management (or Call Management) and Configuration Management (or Asset management), which enables you to manage countless objects and company assets. But which options does the module offer and how can its full potential be reached? To answer these questions we will examine this multifaceted module and provide tips and tricks on getting the most out of your Configuration management. Some of the following options are only available in TOPdesk 4 Enterprise, but most are applicable to TOPdesk 3 lite and TOPdesk 3 and 4 Professional.
I work as a software developer at TOPdesk and eat, sleep and breathe almost everything to do with music. I play in a couple of bands, write a reasonable amount of music and am a frequent concert goer. You might think that these two aspects of my life - software and music – have nothing in common. But when you dig a little deeper, there are many similarities between composing music and developing software.
How far has 15 years of development brought TOPdesk software? How is TOPdesk involved in developing software geared towards the future?
From 27 May to 19 June, TOPdesk travelled throughout the Netherlands with TOPdesk on Tour.
The days of being tied to your office so that you can access software on your computer are over.
TOPdesk clients from all over the world can direct their questions, complaints and requests at the help desks in the UK, Germany and the Netherlands. The first line incidents are processed by the local support specialists in London and Kaiserslautern, while second line incidents are resolved by the head office in Delft. Here, 27 people process about 2500 calls per month. To introduce our Dutch help desk, we posed the most frequently asked questions to Jeroen Boks, Manager of the help desk, and Ivette van Putten, Support Specialist.
TOPdesk’s client base continues to grow, both in numbers and geographically. TOPdesk UK aims to not only have more frequent and closer contact with customers, but also bring customers from different organizations together to share knowledge and exchange ideas on the use of TOPdesk.
SaaS – Software as a Service – sees us at the forefront of radical changes in the area of commericial software. SaaS is software offered as an online service, as opposed to locally installed software. It is no longer necessary to purchase, install, maintain and update software. SaaS offers flexibility for a fixed rate per month.
Consider the following scenarios - you may have experienced something similar at some point.
TOPdesk clients illustrate the growing need for an application to support their facilities processes
TOPdesk Magazine is also available in a printed
TOPdesk user days on Curaçao. It may sound like an excuse to go and drink cocktails on exotic beaches, but this wasn’t the case.
Our TOPdesk office in Delft was bursting this summer as around 50 students from the Delft University of Technology used their holidays for a four-week internship at TOPdesk.
Michael Kraft is the account manager at TOPdesk Deutschland and Christiane Schott is responsible for planning and presales. Together they do their best to make TOPdesk a lucrative company in Germany.
Every programmer’s dream is to deliver errorless code. Developers at TOPdesk longed for an application which was able to examine produced code.
“What should I do with frequently occurring activities in my organisation? Where do I register recurring management tasks?
TOPdesk opens a branch in the United Kingdom
ASP, exactly what is that? ASP stands for Application Service Provider. This concerns organisations that offer applications for companies via an Internet connection.
“I need to use the projector for my presentation tomorrow morning. Can I book the meeting room on the 14th floor for this?
Given the fact that many system administrators work with TOPdesk offsite on a regular basis, what could be more beneficial than TOPdesk in a PDA?
At the bottom of good property management lies a good registration of your property assets.
Wolter Smit, one of TOPdesk's two directors, on a daily basis comes in contact with organisations that outsource IT services.
In 1994 ‘OGD software’ released TOPdesk 1.0. This very first version of TOPdesk ran on an MS-DOS interface and was written in the 16 bits programming language Clipper.
This year marks the 10th anniversary of TOPdesk as an independent organisation. The users of TOPdesk have always had a big influence on both the development of our products and our organisation.
“A new employee is starting tomorrow; can a new workstation be set up? The paper has run out; can someone order some more? Where is the supply of extra pens? Have the mouse mats arrived yet?