Measuring and Reports
Nobody will deny that reports can be incredibly useful. A report provides you with insight into working procedures, and can help you optimize processes; however, it is quite common for reports to disappear into the cupboard along with other piles of paper, with no conclusions being drawn or action being taken.
TOPdesk is regularly used in quality control departments or by quality controllers to replace workflow-oriented Excel sheets or other simple databases, as such solutions are often not ideal if you wish to create reports before or after routing activities. This article will explain how two customers use TOPdesk to monitor quality.
The end of the year is approaching, which, for many organizations, means that it is time to balance the books. At this time of year, managers find themselves contemplating how their organization has performed. Have the desired targets been reached? To what extent do the procedures for next year need to be fine-tuned? One way to find answers to these questions is to run reports. TOPdesk Consultant, Jolanda Simonis, discusses several things you should keep in mind when creating reports.
SaaS – Software as a Service – is a growing offshoot in the world of web applications.
How far has 15 years of development brought TOPdesk software? How is TOPdesk involved in developing software geared towards the future?
Within the last fifteen years, the role of IT service has experienced explosive growth. What began as a small group of system administrators, who managed the network behind the scenes, has grown to become a valuable department, which has a central place within the organization. For IT organizations, providing good service is now more important than it ever was, with satisfied customers being a measure for success.
On June 14th, ITIL version 3 was officially introduced in the Netherlands at the ITSMF Academy, the annual conference of ITSMF Netherlands.
IT managers are constantly under pressure to work cheaply and more effectively. In many cases ITIL is commissioned for the desired improvements, but not infrequently without results.
Information regarding your organisation runs, more or less, a safety risk. Certainly you wish to limit that risk as much as possible.
Despite its existence since the late 1980s, the Information Technology Infrastructure Library (ITIL) only began gaining recognition in Australia in 2001.
Standards have been established for nearly everything that we do and use on a daily basis. Use of materials must be safe and should not be damaging to your health or the environment.