Read the latest issues
In this magazine you can read more about the future of service management according to TOPdesk CEO Wolter Smit. Marco Gianotten shares his vision on eXperience Level Agreements (XLAs) as an addition to Service Level Agreements (SLAs). You can read five tips on how to set up a Shared Service Center. Moreover, the 'Improving your service desk' article shares insights on how to get the most out of your service desk.
In this magazine you can read how self-service makes your customers more self-sufficient and happy. Moreover, you can read how you can manage your organization with suppliers. This is becoming more important, as your customers expect the same service, whether they deal with you or your suppliers.
In this magazine you can read more about shift left and KCS, the importance of good functional management and more.