In my last article, I explained how you could create your own card report using the Events module. You can open this card report in Microsoft Word to supplement or print it. In this article, I will discuss how you can create a calendar file in TOPdesk in more or less the same way. A recipient can use a calendar file to copy an appointment with detailed information to their calendar, such as a meeting including the room that has been reserved. Read more>>

Nobody will deny that reports can be incredibly useful. A report provides you with insight into working procedures, and can help you optimize processes; however, it is quite common for reports to disappear into the cupboard along with other piles of paper, with no conclusions being drawn or action being taken. Read more>>

Our editors braved a congested Brussels by car to write this article. After a challenging parking experience (and being warned about an ‘exciting’ corner) the editorial team made it to the offices of CIP, the IT service desk for a complex and particularly varied organization. Read more>>

After implementing TOPdesk, Waternet asked itself, “How do we motivate our employees to actually use the tool?” The answer: a Self Service Desk promotion campaign. Read more>>

Our previous columnist, Annemarie, has left the company and I will be taking over her column. Annemarie had quite some experience with columns. I, on the other hand, have a little less. It seemed like a good idea to have a chat with Annemarie over a glass of wine. She had plenty of useful tips: take your time when writing, don’t wait until the last moment, pick a topic that is close to your heart and so on. Read more>>

TOPdesk collaborates with a number of international sales partners, of which Next Step Consulting on the island of Curacao was one of the first. Apparently, the service management branch in the Caribbean is considerably different from that in Europe. Read more>>

You have probably already experienced a project that did not go according to plan, even though everything was organized to a T: a good team, thorough preparation and a dedicated management team. In this article, I will explain how colour-coding can offer a solution when determining the best change strategies for your projects. Read more>>

More and more organizations are trying to improve process efficiency across several departments. In this edition of TOPdesk Magazine, we close our triptych of case studies examining how HR departments can use TOPdesk to facilitate interdepartmental collaboration. We will take a closer look at creating and sending surveys in TOPdesk. Read more>>

The University of Edinburgh started using TOPdesk in November 2010 and, together with partners University of Abertay Dundee and University of St Andrews, developed UniDesk: a TOPdesk-based service, extensively tailored to the needs of Higher and Further Education institutions. Read more>>

From TOPdesk 4.4, the Event Management module enables you to use data from linked cards. With the addition of lists, you can email or print a list of all objects linked to an employee, or a list of reserved services and facilities linked to a reservation. Read more>>